Frequently Asked Questions

We offer a comprehensive range of mental health services, including individual therapy, group therapy, family counseling, psychiatric evaluations, and medication management. Our services are available both in-person and online for your convenience.

You can schedule an appointment by calling our office directly or by using our online booking system available on our website. You can choose between online or personal appointments according to your availability and preference.

Yes, online therapy sessions are just as effective as in-person sessions. Our licensed therapists and psychiatrists use secured platforms to ensure confidentiality and provide the same level of care and attention as you would receive in person.

Not currently, but we can provide official invoices for people who have insurances that cover mental health.

During your first appointment, your therapist or psychiatrist will conduct an initial assessment to understand your needs and challenges. This one-hour session will involve discussing your mental health history, current concerns, and treatment options. It's also an opportunity for you to ask questions and get to know your provider.

To prepare for an online therapy session, ensure you have a stable internet connection, a private and quiet space, and a device with a camera and a microphone.

If you need to cancel or reschedule your appointment, please contact our office as soon as possible.

Yes, your privacy is a top priority for us. All communications and records are kept confidential and secure in accordance with HCAC regulations. Our online services are also designed to ensure your personal information remains private. Additionally, we handle all documentation electronically, with no physical copies being stored or saved, further safeguarding your data.

If you are experiencing a mental health crisis or urgent situation during or after our working hours, you can contact our General physicians and management team for immediate assistance through phone call or email.

Therapy can be beneficial for a wide range of mental health concerns and for improving the quality of life in general. If you are feeling overwhelmed, experiencing emotional distress, or struggling with daily functioning, therapy may help. We encourage you to reach out to our team for a consultation to discuss your specific needs and determine the best course of action.

We offer various types of therapy, including cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and mindfulness-based therapy, Family therapy, Parenting, and child and adolescents therapy, among others. Our therapists will work with you to determine which approach best suits your needs.

Yes, you have the right to access your health records and treatment notes through one report upon request. Your care provider will also provide a letter of recommendation that includes the necessary information about your medical history, diagnosis, and treatment plan.

Yes, we offer therapy and psychiatric services for children and adolescents. Our providers are trained to work with younger populations and address their specific developmental and emotional needs.

The cost of our services varies depending on the type of therapy or psychiatric service provided. Pricing can differ based on factors such as the duration of the session, and the type of service. For specific pricing and paying information, please contact our office.

Yes, you can request to work with a specific therapist or psychiatrist based on their specialty, experience, or personal preferences. If you are unsure, we can help match you with a provider who meets your needs and preferences.

Most therapy sessions typically last between 45–60 minutes. The length may vary depending on the type of therapy and individual treatment plans. Your provider will discuss the duration with you during your appointments.

If you have any concerns or questions about your treatment, you can schedule an appointment to discuss them directly with your care provider. You can talk to our psychiatrist, therapists, and general physicians through phone calls or email to address your questions and needs. If you feel your concerns are not addressed, you may contact our clinic director. All our medical plans undergo supervision to ensure the highest standard of care and patient satisfaction. Your well-being is our priority, and we are committed to resolving any issues to support your journey to better health.

Yes, we offer various resources such as self-help materials, support groups, reports for accommodations in certain settings, and educational workshops. Our team can also provide referrals to additional resources based on your needs and goals.

A psychiatrist or medical provider can assess whether medication might be beneficial in conjunction with therapy. This decision is based on a thorough evaluation of your symptoms, treatment goals, and medical history.

You should always make sure that you have a stable internet connection and a ready microphone and camera. If you encounter technical issues during an online session, please contact our team immediately. We are here to assist you in resolving any problems and ensuring that your session can proceed smoothly.

If you miss an appointment, please contact our office as soon as possible to reschedule. We typically require advance notice for missed appointments.

Our center offers services in Arabic and English languages. Please let us know your language preference when scheduling an appointment, and we will make arrangements to accommodate your needs.